Returns & Exchanges
At Sanctus, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is unworn and in its original condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing